Tips for hotels on how to give customers a rewarding experience
SOME CONTENT PROVIDED BY JOSEPHINE WAWIRA,-HOSPITALITY.ORG | Darrel Cartwright |July 17, 2017 Did you know that recent customer loyalty statistics show that 47% of customers would take their business to a competitor within a day of experiencing poor customer service? The success of any hotel business is highly dependent on customers’ reviews, which if positive will surge your customer retention and the opposite is also true. Analysts say that visitors trust online reviews just as much as personal recommendations, especially those provided on OTAs . Also, more hotel guests find after booking direct with the hotel they find that they get better service, more opportunities for upgrades and find the best rates available online by booking direct. One such hotel that excels at guest satisfaction is, The Park Lane Jakarta. Appearance Matters Create a lasting impression to your customers from the moment they set